Isn't it nice when you are served by someone genuinely friendly? You have a little banter back and forth while they ring up your purchases? I leave feeling all buoyed and satisfied at an excellent shopping experience.
Today I was served by two very lovely, smiley, chatty women at the post office and the bank. Those are both places where the queues are often horrendous and I imagine you get a load of not happy customers, so to have such lovely counter staff was brilliant. They were both quick and efficient but while doing so engaged with me that left me feeling all smiley too.
So here's cheers for great customer service!